Program Manager, Bilingual Access Line
“We are just one of many hands who help others in need. We help the weak become strong and give them something positive in their lives. Every day, our work has the potential to turn a life around.”
Jessica is the Program Manager for Bilingual Access Line (BAL), which provides interpreters and translation services to Limited English Proficient (LEP) individuals who seek services and organizations that provide services to LEP communities. She oversees a staff of more than 50 interpreters and manages the scheduling, billing and insurance claims processing of BAL services. Jessica is also the agency’s IT specialist and HIPAA Security Officer.
She graduated from Radford High School and earned her Bachelor of Science in Business Administration in Computer Information System from Hawaii Pacific University.
Fun fact: Jessica enjoys reading, cooking and is the Community Leader for Best Foods Hawaii on Instagram.