Employment

Helping Hands Hawai‘i is an Equal Employment Opportunity and Affirmative Action employer. Our agency selects and promotes qualified individuals from within or hires externally when vacancies arise. The agency makes every effort to place people in positions that make the best use of their abilities, contributes to career growth, and maximizes personal satisfaction.

Helping Hands Hawai‘i is also firmly committed in taking affirmative action to employ and advance in employment, qualified individuals with disabilities, veterans with disabilities, veterans, minorities, and women. We make every effort to maintain a pool of diverse, qualified candidates.

Our programs serve a variety of essential needs in our community through our diverse staff of foreign language interpreters, psychiatric registered nurses, licensed social workers, mental health workers, representative payees, warehouse workers, drivers and many more.

Employment information is required based on the position description. These requirements may include copies of a professional license, educational transcripts, valid driver’s license, traffic abstract, current no-fault insurance and TB clearance. All employees are subject to an annual State of Hawai‘i Criminal History Check.

Helping Hands Hawai‘i offers an exciting opportunity for the right candidate. We offer competitive pay and an exceptional benefits package. Reasonable accommodations during the application process will be given to qualified applicants upon request.

Application Instructions

To apply, please click here to fill out an application. Please submit the completed application with a resume and cover letter to our Human Resources Department. All application materials (cover letter, resume, and application) must be received to be considered for employment.

Mail:  2100 N. Nimitz Highway Honolulu, HI 96819
ATTN: Human Resources
E-mail:  jobs@helpinghandshawaii.org
Fax: (808)536-7237

No telephone calls please.

We are currently recruiting for the following positions:

Case Manager (CBCC – Oahu; Full Time): A member of a multi-disciplinary team responsible for ensuring members are provided with case management and Dual Enhanced Outpatient Treatment services. Provides each consumer on caseload with face-to-face service at least once a month and as frequently as needed in order to meet the needs of the consumer. Ensures each consumer has a Wellness Recovery Action Plan (WRAP). Acts as a liaison and consults with community agencies and families to maintain coordination in the treatment process. Qualifications: Master’s Degree preferred. May have Bachelor’s degree, with a minimum of twelve (12) semester credit hours in courses such as counseling, criminal justice, human services, psychology, social work, social welfare, sociology, or other behavioral science. 1-1/2 years of specialized experience. Must have strong commitment to the right and ability of each person with severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services. Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for client rights and personal preferences in treatment are essential. Valid Driver’s license, clean traffic abstract, no fault insurance and willingness to use properly insured vehicle. CPR/FA, CPI, TB clearance. Location: 1712 S. King St, Suite 2A, Honolulu, HI

Case Manager (CBCC – Hilo; Full Time): A member of a multi-disciplinary team responsible for ensuring members are provided with case management and Dual Enhanced Outpatient Treatment services. Provides each consumer on caseload with face-to-face service at least once a month and as frequently as needed in order to meet the needs of the consumer. Ensures each consumer has a Wellness Recovery Action Plan (WRAP). Acts as a liaison and consults with community agencies and families to maintain coordination in the treatment process. Qualifications: Master’s Degree preferred. May have Bachelor’s degree, with a minimum of twelve (12) semester credit hours in courses such as counseling, criminal justice, human services, psychology, social work, social welfare, sociology, or other behavioral science. 1-1/2 years of specialized experience. Must have strong commitment to the right and ability of each person with severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services. Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for client rights and personal preferences in treatment are essential. Valid Driver’s license, clean traffic abstract, no fault insurance and willingness to use properly insured vehicle. CPR/FA, CPI, TB clearance. Location: 688 Kinoole St, Suite 120, Hilo, HI

Communications and Development Specialist (ADMN; Full Time): Works with the CEO to develop and implement a comprehensive fundraising and fund development program that incorporates a variety of development, public relations, communications, and marketing strategies to increase funding for agency and program operations while fostering broader, positive awareness of HHH and its work. Oversees the development and management of annual giving, donor relations, social media strategies, public awareness campaigns, and public relations initiatives. Conducts research, identifies and evaluates public and private funding opportunities relevant to HHH’s mission, existing programs and services, and community needs. Works collaboratively with program managers to conduct assessments and surveys of community needs, existing government and community service providers. Proposes new programs with suggested funding sources, in alignment with community need and HHH’s mission. Works with the CEO to develop a comprehensive communications plan for the agency. Works with the CEO on grant and contract reporting and outcomes evaluation and tracking. Qualifications: Bachelor’s Degree from a four-year accredited college or university. Two years of experience working in the non-profit sector, either in the fundraising/fund development or public relations/social media arena. Effective oral and written communication skills. Working knowledge of communications strategies tied to social media outlets (Twitter, Facebook, Instagram, etc.) and website usage. Working knowledge of Microsoft Word, Excel and Power Point, as well as InDesign, Photoshop, WordPress, and social media tools. Valid Driver’s license and willingness to use properly insured car. Location: 2100 N. Nimitz Hwy, Honolulu, HI

Intensive Case Manager (HIPP; Full Time): A member of a multi-disciplinary, field-based team responsible for ensuring consumers are provided with case management services; including intake and assessments, coordination of medical needs, coordination of appointments/referrals with community physicians, and assist with monitoring psychotropic medication administration. The Hawaii Pathways Project is a voluntary program that focuses on the Pathways Housing First model which incorporates housing with enhancement of the consumer’s strengths rather than their substance abuse/mental illness, symptoms, and psychiatric history. Qualifications: Bachelor’s degree in a mental-health related field including, but not limited to, counseling, psychology, social work, social welfare, or other behavioral science. 1-1/2 years of specialized experience working within the homeless services sector and/or working with adults with substance or co-occurring substance abuse/mental illness. Valid Hawaii Driver’s license, clear traffic abstract and willingness to use properly insured vehicle. TB Clearance, CPR, First Aid and CPI certification. Location: Honolulu, HI 96814

Customer Service Specialist (BAL; Full Time):  Provides general office and dispatching support to the Bilingual Access Line (BAL). Receives interpreter service requests from various agencies, enters all requests into BAL’s automatic system, and arranges to dispatch available interpreter to service those agencies. Follows up and assists vendors, customers, and interpreters with requests and concerns. Qualifications: High School Diploma, or equivalent. 3 years of previous customer service and/or retail experience. Ability to effectively work with culturally diverse population of people. Location: 2100 N. Nimitz Hwy., Honolulu, HI 96819

Director of Behavioral Health (ADMN; Full Time): Provide administrative and clinical supervision of the Behavioral Health Programs. Oversees the development, management and organization of Behavioral Health Programs. Establishes the highest level of competency, professionalism, quality and best practices and/or evidence-based practices in each program through program and staff supervisions. Conducts assessments and surveys of community needs, government services, service providers, and trends in the mental health and substance abuse fields. Develops and establishes collaborative relationships with community service providers to ensure wrap around delivery of care for consumers, and effective behavioral health and substance abuse treatment services. Develops and maintains public speaking opportunities for educational and awareness purposes. Monitors behavioral health program budgets and financial reports with accounting department and takes corrective measures as needed and appropriate. Monitors contractual quality assurance requirements and ensures CARF accreditation standards and all contractual requirements are met. Assists the President with researching and pursuing alternative funding sources and new program funding opportunities in alignment with the company’s mission and the identified community needs. Qualifications: Licensed QMHP: APRN or Master’s Degree in Counseling, Criminal Justice, Human Services, Psychology, Social Work, Social Welfare, Sociology or other behavioral science with license (LCSW, LMFT, LMHC). Five (5) years working knowledge of the Mental Health field. Three (3) years experience in administration (program oversight, development, fiscal and/or personnel). Working knowledge of Federal and State laws and regulations pertaining to Mental Health and substance abuse, including HIPAA and 42CFR. Experience with accreditation, RFP, and grant writing. Clear pre-employment reference checks, clear driver’s abstract, access to properly insured vehicle, annual TB clearance, health clearance, CPR, First Aid, CPI certification. Basic knowledge of Microsoft Word, Excel and electronic health records system. CSAC, preferred. Experience with managed care, preferred. Location: 2100 N. Nimitz Hwy, Honolulu, HI

Licensed Case Manager (CBCC; Full Time): A member of a multi-disciplinary team responsible for ensuring members are provided with case management and Dual Enhanced Outpatient Treatment services. Provides clinical supervision to unlicensed case managers in conjunction with the Team Leader and Program Director. Provides each consumer on caseload with face-to-face service at least once a month and as frequently as needed in order to meet the needs of the consumer. Ensures each consumer has a Wellness Recovery Action Plan (WRAP). Acts as a liaison and consults with community agencies and families to maintain coordination in the treatment process. Qualifications: Registered Nurse (RN), Social Worker with Master’s Degree in Counseling, Criminal Justice, Human Services, Psychology, Social Work, Social Welfare, Sociology or other behavioral science with license. 1-1/2 years of specialized experience. Valid Driver’s license, clean traffic abstract, no fault insurance and willingness to use properly insured vehicle. CPR/FA, CPI, TB clearance. Location: 1712 S. King St, Suite 2A, Honolulu, HI

Hawaii Certified Peer Specialist (HIPP; Full Time or Part Time): Current or former recipient of mental health services who performs a wide range of tasks that are designed to assist consumers participating in the Hawaii Pathways Project. The Hawaii Certified Peer Specialist is field-based and serves as a navigator for consumers participating in the Hawaii Pathways Project, assisting consumers with navigating through the various components of the program and process, including but not limited to, program assessments, individual recovery and treatment planning, short and long-term goal setting, health and wellness, wrap-around treatment services, housing support services, and employment/vocational supports. Qualifications: High School Diploma, or equivalent. One (1) year of experience providing direct services to individuals with mental illness or other behavioral health issues, paid or unpaid. Certification as a Peer Specialist in the State of Hawaii (HCPS). Demonstrates some evidence of mental health activity in the past two (2) years (i.e. advocacy, volunteer, support group involvement etc.). Certification as a Wellness Recovery Action Plan (WRAP) Facilitator. Needs to have experienced one or more episodes of homelessness. Valid Hawaii Driver’s license and willingness to use properly insured car. TB Clearance, CPR, First Aid, and CPI Certification. Location: Honolulu, HI 96822

Team Leader – QMHP (HIPP; Full-Time): The Team Leader is the field-based supervisor of the multidisciplinary Hawaii Pathways Project (HPP) team. The HPP is a voluntary program that focuses on the Pathways Housing First model which incorporates housing with enhancement of the consumer’s strengths rather than their substance abuse/mental illness, symptoms, and psychiatric history. Oversees clinical operations and coordinates with the HPP sub-contractor Catholic Charities Hawaii (CCH) on all HPP team activities. Provides direct intervention within the scope of the QMHP practice, including case management, crisis intervention, counseling, individual or group psycho-education, or other interventions. Provides intake assessment and recovery plan development, attends and contributes to recovery planning or recovery plan review meetings with ancillary treatment providers on behalf of the treatment team and serves as Utilization Management Liaison with any ancillary coverage providers and funders. Effectively hires, trains and supervises staff. Maintains program goals in terms of effectiveness and financial stability. Ensures compliance to all contractual mandates. Provides and documents weekly individual clinical supervision meetings with staff. Qualifications: Licensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW) and Master’s Degree in Counseling, Criminal Justice, Human Services, Psychology, Social Work, Social Welfare, Sociology or other behavioral science, or Advance Practice Registered Nurse (APRN). (All graduate degree work must be completed at and the degree issued by a nationally accredited academic institution. For degrees issued outside the United States, the issuing institution must meet similar accrediting standards or be recognized within the Untied States as having equal standing.)  One (1) year of supervisory experience. Two (2) years of experience working within the homeless services sector, a focus on behavioral health or substance abuse issues preferred. Clear traffic abstract, properly insured vehicle, annual TB Clearance, CPI certification, CPR and First Aid. Valid Hawaii State Driver’s license and able to use properly insured vehicle. Location: Honolulu, HI 96822

Representative Payee Supervisor (REPP; Full Time): The Representative Payee program provides money management services to individuals with serious mental illness. These services include assistance with the SSI/SSDI application process, budgeting support and education that shall include, but is not limited to, payment of rent, utilities, transportation, food and clothing on a daily, weekly, or monthly basis as needed. The Representative Payee Supervisor recruits, supervises, and manages the Rep Payee staff and program. Actively participates in program development and community venues. Ensures staff maintains a manageable caseload and productivity while maintaining own caseload. Ensures that all client benefits are used as defined by Social Security, VA, and Helping Hands Hawaii guidelines. Qualifications: Master’s Degree preferred, may have a Bachelor’s Degree in Social Services or Business. 1-1/2 years of bookkeeping or accounting experience. 1-1/2 years of experience working in the Human Services field. 1 year of supervisory experience. Ability to work under pressure and with a variety of people. Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.). Driver’s license, clean traffic abstract, no fault insurance, CPR/FA, CPI, TB clearance. Location: 2100 N. Nimitz Hwy., Honolulu, HI.

Program Assistant – Representative Payee (REPP; Full Time): Establishes and maintains efficient methods of office management and ensures the highest level of service to all Rep Payee consumers. Greets and announces visitors, monitoring and reporting any unusual guests or situations, in a timely manner. Receives and screens incoming telephone calls, routing message(s) to appropriate persons. Provides routine information to callers. Performs basic administrative duties to include but not limited to; making copies, faxing documents to various agencies, shredding, receiving daily mail and processing outgoing mail. Maintains clinical and organizational filing systems, client documentation(s) report(s) and memos. Sorts, organizes and files client chart in a timely manner and with accuracy. Provides efficient and effective data entry. Qualifications: High School diploma or equivalent. Associate Degree preferred. 1 to 1-½ years of customer service and/or administrative experience. Experience working in the human services field with diverse populations, preferred. Working knowledge of Windows computer programs, including database programs such as Excel. Ability to work under pressure and with a variety of people. Organized with strong attention to detail. Valid driver’s license, clear traffic abstract and willingness to use properly insured vehicle. TB clearance, First Aid and CPR certified. Location: 2100 N. Nimitz Hwy, Honolulu, HI

Interpreter (BAL; On Call/Part Time): To provide interpretation upon request for community agencies for the following languages: Cantonese/Mandarin, Spanish, Tongan, Samoan, Ilocano/Tagalog, Visayan, Chuukese, Marshallese, Vietnamese, Russian, Thai/Laotian, Japanese, and Korean. Qualifications: Fluency in the English language and a second language. Able to work with community agencies and non-English speakers. Two (2) years experience in interpretation of Medical and/or Legal terminology. Location: Various locations on the Island of Oahu.

Van Driver/Warehouse Worker (CCH; Full Time): Coordinates and organizes with Warehouse Office Supervisor on scheduled times and routes for pick-up and delivery of donated goods. Completes the pick-ups and deliveries of donated goods in accordance with all policies, procedures and applicable traffic laws. Responsible for unloading company vehicle of items picked up and received from donors. Organizes and maintains back warehouse to ensure safe storage and easy access to items. Qualifications: High School diploma or equivalent. One (1) to two (2) years of experience driving a large delivery vehicle. Ability to operate forklift and willingness to obtain certification. Valid Driver’s license and clean traffic abstract. Familiar with the major roads and highways on the island of Oahu. Ability to lift 50 lbs on a regular basis and 75 lbs occasionally. Ability to push and pull an object of 100 lbs occasionally. Location: 2100 N. Nimitz Hwy, Honolulu, HI

Nursing Lead Case Manager (CBCC; Full Time): A member of a multi-disciplinary team responsible for ensuring members are provided with case management services; including basic health care assessments, psycho-education (group and/or individual), coordination of medical needs, coordination of appointments or referrals with community physicians, conducting psychiatric and medical assessments,  manage and monitor psychotropic medication administration. Provides a range of clinical and supportive services under the supervision of the QMHP and MHP, that include but are not limited to, specialized services in conjunction with other professionals such as case management, crisis intervention, skill building activities, and group and/or individual psycho-therapy, coordinate services with ancillary treatment providers, makes referrals to additional services and supports when indicated on the consumers recovery plan, assists with the development of the recovery plan, crisis plan, or Wellness Recovery Action Plan (WRAP), monitors, evaluates and documents consumer progress, provides supportive counseling, provides screening and gathers clinical information for the intake or other assessment and participates in the update of  recovery plans. Provides training, clinical supervision and orientation to Case Management Specialist/Case Manager on required contract documentation and electronic medical records system. Maintains a consumer to staff caseload of active consumers. Qualifications: Active, Hawaii RN License. Master’s degree preferred, may have a Bachelor’s degree or Associate’s Degree in any field. 1-1/2 years of specialized experience. The equivalent of two (2) years full-time work experience providing direct behavioral health services to severe & persistently mentally ill (SPMI) consumers & demonstrated working knowledge of cultural norms, values and issues related to cultural diversity in Hawaii and demonstrated working knowledge of the health/human services system and community resources of Hawaii. Must have strong commitment to the right and ability of each person with severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services. Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for client rights and personal preferences in treatment are essential. One (1) to two (2) years experience with a crisis center, mental health clinic, psychiatric unit or other community-based programs whose focus is seriously mentally ill consumers. Clear pre-employment reference check, annual TB clearance, CPR and First Aid, and CPI certification. Valid Driver’s license, clear driver’s abstract, and willingness to use properly insured car. Location: 1712 S. King St, Suite 2A, Honolulu, HI

Health Insurance Assister (HIHC; Full Time): This is a temporary position. Assists uninsured and underinsured individuals, families, and small businesses by presenting information and facilitating the selection of a best-suited health plan. Frequently on the road to perform outreaches regarding the Hawai‘i Health Connector program. Attends community events and fairs. Conducts home visits and field appointments. Helps consumers with the completion and submission of health insurance applications and further navigation of the eligibility determination process. Provides in-service educational presentations to other service providers and small businesses as required. Qualifications: High School Diploma with three (3) years of progressive job-related experience in human/social services, public health/community education, outreach, or community resource information and referral. An exception can be made for the above-mentioned experience requirements, on an individual case-by-case basis, if a candidate meets the following combination of required minimum education and experience: Bachelor’s degree in related fields and one (1) year of progressive job-related experience where knowledge and abilities have been demonstrated, preferably in the Human Services environment. Extensive working knowledge of computer programs including but limited to Microsoft Word and Excel, Power Point and other database operational software. Must pass the Hawai‘i Health Connector Certification test within three (3) months from date of hire. Ability to work directly and collaboratively with diverse persons and programs found in a multi-faceted agency and community. Effective communication skills (listening, speaking, and writing) with proven ability to take and relay detailed and accurate information. Driver’s license, clear driver’s abstract, and willingness to use a properly insured vehicle. Current TB clearance. No conflicts of interest as defined by the HHH contract with the Hawai‘i Health Connector/Hi‘iola Program. Location: 2100 N. Nimitz Hwy, Honolulu, HI

Claims Processor (BAL; Full Time): Processes payroll for Bilingual Access Line interpretative services accordingly with invoices. Processes HCFA claims for Medicaid, HMSA Quest, Cyrca, EverCare, ‘Ohana, and AlohaCare. Reconciles, maintains and files Remittance Advice. Follows up on shortage of payments and denied claims, resubmitting claims as necessary. Updates and maintains excel files accordingly for submitted/new claims and payments. Reviews, verifies, audits, and processes all Encounter Forms received via mail, fax, and/or in person for payment processing as well as the EF Verification Report. Deals professionally with vendors and with interpreter questions and inquiries on billings, charges and payments. Maintains aging and collections of past due invoices. Reviews and prepares Billing Verification Report (Pre Invoice). Qualifications: High School Diploma, or equivalent. Two (2) years of clerical and claims processing experience. Payroll experience preferred. Working knowledge of Microsoft applications (i.e. Excel, Word, Access). Capable of working under pressure and with a variety of people. Detail oriented and ability to multi-task. Location: 2100 N. Nimitz Hwy., Honolulu, HI

Van Driver (CCH; On Call): Coordinates and organizes with Warehouse Office Supervisor on scheduled times and routes for pick-up and delivery of donated goods. Completes the pick-ups and deliveries of donated goods in accordance with all policies and procedures regarding pick-ups. Responsible for unloading assigned vehicle of items picked up and received from donors. Organizes and maintains back warehouse to ensure safe storage and easy access to items. Qualifications: High School diploma or equivalent. One (1) to two (2) years of experience driving a large delivery vehicle. Ability to operate forklift or willingness to obtain certification. Valid Driver’s license and clean traffic abstract. Familiar with the major roads and highways on the island of Oahu. Location: 2100 N. Nimitz Hwy, Honolulu, HI

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