Employment

Helping Hands Hawai‘i is an Equal Employment Opportunity and Affirmative Action employer. Our agency selects and promotes qualified individuals from within or hires externally when vacancies arise. The agency makes every effort to place people in positions that make the best use of their abilities, contributes to career growth, and maximizes personal satisfaction.

Helping Hands Hawai‘i is also firmly committed in taking affirmative action to employ and advance in employment, qualified individuals with disabilities, veterans with disabilities, veterans, minorities, and women. We make every effort to maintain a pool of diverse, qualified candidates.

Our programs serve a variety of essential needs in our community through our diverse staff of foreign language interpreters, psychiatric registered nurses, licensed social workers, mental health workers, representative payees, warehouse workers, drivers and many more.

Employment information is required based on the position description. These requirements may include copies of a professional license, educational transcripts, valid driver’s license, traffic abstract, current no-fault insurance and TB clearance. All employees are subject to an annual State of Hawai‘i Criminal History Check.

Helping Hands Hawai‘i offers an exciting opportunity for the right candidate. We offer competitive pay and an exceptional benefits package. Reasonable accommodations during the application process will be given to qualified applicants upon request.

Application Instructions

To apply, please click here to fill out an application. Please submit the completed application with a resume and cover letter to our Human Resources Department. All application materials (cover letter, resume, and application) must be received to be considered for employment.

As an equal opportunity employer and government contractor, we are obligated by Federal regulations to monitor our employment practices to ensure nondiscrimination and measure the effectiveness of our affirmative action program. To assist in this process, all applicants are invited to voluntarily self-identify by submitting the following forms: Form 1 and Form 2. The data from the self-identification forms are kept confidential and will not adversely affect consideration for employment.

Mail:  2100 N. Nimitz Highway Honolulu, HI 96819
ATTN: Human Resources
E-mail:  jobs@helpinghandshawaii.org
Fax: (808)536-7237

No telephone calls please.

We are currently recruiting for the following positions:

Hawaii Certified Peer Specialist (HIPP; Full Time): Current or former recipient of mental health services who performs a wide range of tasks that are designed to assist consumers participating in the Hawaii Pathways Project. The HCPS is field-based and serves as a navigator for consumers participating in the Hawaii Pathways Project, assisting consumers with navigating through the various components of the program and process, including but not limited to, program assessments, individual recovery and treatment planning, short and long-term goal setting, health and wellness, wrap-around treatment services, housing support services, and employment/vocational supports. Qualifications: High School Diploma, or equivalent. One (1) year of experience providing direct services to individuals with mental illness or other behavioral health issues, paid or unpaid. Certification as a Peer Specialist in the State of Hawaii (HCPS). Demonstrates some evidence of mental health activity in the past two (2) years (i.e. advocacy, volunteer, support group involvement etc.). Certification as a Wellness Recovery Action Plan (WRAP) Facilitator. Needs to have experienced one or more episodes of homelessness. Valid Hawaii Driver’s license and willingness to use properly insured car. TB Clearance, CPR, First Aid, and CPI Certification. Location: Honolulu, HI 96822

Case Manager (CBCC – Oahu; Full Time): A member of a multi-disciplinary team responsible for ensuring members are provided with case management and Dual Enhanced Outpatient Treatment services. Provides each consumer on caseload with face-to-face service at least once a month and as frequently as needed in order to meet the needs of the consumer. Ensures each consumer has a Wellness Recovery Action Plan (WRAP). Acts as a liaison and consults with community agencies and families to maintain coordination in the treatment process. Qualifications: Master’s Degree preferred. May have Bachelor’s degree, with a minimum of twelve (12) semester credit hours in courses such as counseling, criminal justice, human services, psychology, social work, social welfare, sociology, or other behavioral science. 1-1/2 years of specialized experience. Must have strong commitment to the right and ability of each person with severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services. Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for client rights and personal preferences in treatment are essential. Valid Driver’s license, clean traffic abstract, no fault insurance and willingness to use properly insured vehicle. CPR/FA, CPI, TB clearance. Location: 1712 S. King St, Suite 2A, Honolulu, HI

Intensive Case Manager/CSAC (HIPP; Full Time): A member of a multi-disciplinary, field-based team responsible for ensuring consumers are provided with case management services; including intake and assessments, coordination of medical needs, coordination of appointments/referrals with community physicians, and assist with monitoring psychotropic medication administration. Serves as the team’s Certified Substance Abuse Counselor (CSAC), providing integrated substance abuse treatment/counseling services to all enrolled participants. These services include directly providing assessment, treatment planning and implementation, counseling and discharge planning as they relate to substance abuse treatment. The Hawaii Pathways Project is a voluntary program that focuses on the Pathways Housing First model which incorporates housing with enhancement of the consumer’s strengths rather than their substance abuse/mental illness, symptoms, and psychiatric history. Qualifications: CSAC Certification. Bachelor’s degree in a mental-health related field including, but not limited to, counseling, psychology, social work, social welfare, or other behavioral science. 1-1/2 years of specialized experience working within the homeless services sector and/or working with adults with substance or co-occurring substance abuse/mental illness. Valid Hawaii Driver’s license, clear traffic abstract and willingness to use properly insured vehicle. TB Clearance, CPR, First Aid and CPI certification. Location: Honolulu, HI

Eligibility Worker (SHEG; Full Time): Assists, researches, and follows up regarding questions, concerns, and feedback received from Emergency Assistance Program (EAP) participants, vendors (i.e. landlords and utility companies) and other community partners in a timely, courteous, and professional manner. Processes and maintains applications for short-term financial assistance payments, including the completion of applications. Conducts face-to-face intake interviews with potential applicants for financial assistance payment, and make a recommendation of determination for eligibility based upon applicable grant and program guidelines. Qualifications: Bachelor’s Degree in Education, Psychology, Human Services or a related field, and six (6) months of progressive job-related experience in the Human Services environment. An exception may be made for the above-mentioned educational requirements, on an individual case-by-case basis, if a candidate meets the following combination of required minimum education & experience: HS diploma or equivalent and two (2) years of progressive job-related experience where knowledge and abilities have been demonstrated, preferably in the Human Services environment. Extensive working knowledge of computer programs including but not limited to Microsoft Word, Excel, PowerPoint and other database operational software. Current TB Clearance. Location: 2100 N. Nimitz Hwy., Honolulu, HI

Customer Service Representative (SHEG-EAP; Part Time): Provides general office and clerical support to the Emergency Assistance Program (EAP), which provides assistance to low-income individuals applying for financial assistance payments. Assists with EAP applicant scheduling, performs data-entry into the Homeless Information Management System (HMIS) database, and conducts eligibility pre-screening over the telephone for EAP applicants. Qualifications: High School Diploma or equivalent and one (1) year of progressive job-related experience where knowledge and abilities have been demonstrated, preferably in the Human Services environment. Extensive working knowledge of computer programs including but not limited to Microsoft Word and Excel, Power Point and other database operational software. Ability to work directly and collaboratively with diverse persons and programs found in a multi-faceted agency and community. Ability to organize, direct, review and evaluate activities and volunteers. Effective communication skills (listening, speaking and writing) with proven ability to take and relay detailed and accurate information. Detail oriented and ability to multi-task. Valid Driver’s license and willingness to use properly insured vehicle, preferred. Location: 2100 N. Nimitz Hwy., Honolulu, HI

Case Manager (CBCC – Hilo; Full Time): A member of a multi-disciplinary team responsible for ensuring members are provided with case management and Dual Enhanced Outpatient Treatment services. Provides each consumer on caseload with face-to-face service at least once a month and as frequently as needed in order to meet the needs of the consumer. Ensures each consumer has a Wellness Recovery Action Plan (WRAP). Acts as a liaison and consults with community agencies and families to maintain coordination in the treatment process. Qualifications: Master’s Degree preferred. May have Bachelor’s degree, with a minimum of twelve (12) semester credit hours in courses such as counseling, criminal justice, human services, psychology, social work, social welfare, sociology, or other behavioral science. 1-1/2 years of specialized experience. Must have strong commitment to the right and ability of each person with severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services. Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for client rights and personal preferences in treatment are essential. Valid Driver’s license, clean traffic abstract, no fault insurance and willingness to use properly insured vehicle. CPR/FA, CPI, TB clearance. Location: 688 Kinoole St, Suite 120, Hilo, HI

Communications and Development Specialist (ADMN; Full Time): Works with the CEO to develop and implement a comprehensive fundraising and fund development program that incorporates a variety of development, public relations, communications, and marketing strategies to increase funding for agency and program operations while fostering broader, positive awareness of HHH and its work. Oversees the development and management of annual giving, donor relations, social media strategies, public awareness campaigns, and public relations initiatives. Conducts research, identifies and evaluates public and private funding opportunities relevant to HHH’s mission, existing programs and services, and community needs. Works collaboratively with program managers to conduct assessments and surveys of community needs, existing government and community service providers. Proposes new programs with suggested funding sources, in alignment with community need and HHH’s mission. Works with the CEO to develop a comprehensive communications plan for the agency. Works with the CEO on grant and contract reporting and outcomes evaluation and tracking. Qualifications: Bachelor’s Degree from a four-year accredited college or university. Two years of experience working in the non-profit sector, either in the fundraising/fund development or public relations/social media arena. Effective oral and written communication skills. Working knowledge of communications strategies tied to social media outlets (Twitter, Facebook, Instagram, etc.) and website usage. Working knowledge of Microsoft Word, Excel and Power Point, as well as InDesign, Photoshop, WordPress, and social media tools. Valid Driver’s license and willingness to use properly insured car. Location: 2100 N. Nimitz Hwy, Honolulu, HI

Intensive Case Manager (HIPP; Full Time): A member of a multi-disciplinary, field-based team responsible for ensuring consumers are provided with case management services; including intake and assessments, coordination of medical needs, coordination of appointments/referrals with community physicians, and assist with monitoring psychotropic medication administration. The Hawaii Pathways Project is a voluntary program that focuses on the Pathways Housing First model which incorporates housing with enhancement of the consumer’s strengths rather than their substance abuse/mental illness, symptoms, and psychiatric history. Qualifications: Bachelor’s degree in a mental-health related field including, but not limited to, counseling, psychology, social work, social welfare, or other behavioral science. 1-1/2 years of specialized experience working within the homeless services sector and/or working with adults with substance or co-occurring substance abuse/mental illness. Valid Hawaii Driver’s license, clear traffic abstract and willingness to use properly insured vehicle. TB Clearance, CPR, First Aid and CPI certification. Location: Honolulu, HI

Customer Service Specialist (BAL; Full Time):  Provides general office and dispatching support to the Bilingual Access Line (BAL). Receives interpreter service requests from various agencies, enters all requests into BAL’s automatic system, and arranges to dispatch available interpreter to service those agencies. Follows up and assists vendors, customers, and interpreters with requests and concerns. Qualifications: High School Diploma, or equivalent. 3 years of previous customer service and/or retail experience. Ability to effectively work with culturally diverse population of people. Location: 2100 N. Nimitz Hwy., Honolulu, HI 96819

Licensed Case Manager (CBCC; Full Time): A member of a multi-disciplinary team responsible for ensuring members are provided with case management and Dual Enhanced Outpatient Treatment services. Provides clinical supervision to unlicensed case managers in conjunction with the Team Leader and Program Director. Provides each consumer on caseload with face-to-face service at least once a month and as frequently as needed in order to meet the needs of the consumer. Ensures each consumer has a Wellness Recovery Action Plan (WRAP). Acts as a liaison and consults with community agencies and families to maintain coordination in the treatment process. Qualifications: Registered Nurse (RN), Social Worker with Master’s Degree in Counseling, Criminal Justice, Human Services, Psychology, Social Work, Social Welfare, Sociology or other behavioral science with license. 1-1/2 years of specialized experience. Valid Driver’s license, clean traffic abstract, no fault insurance and willingness to use properly insured vehicle. CPR/FA, CPI, TB clearance. Location: 1712 S. King St, Suite 2A, Honolulu, HI

Program Assistant – Representative Payee (REPP; Full Time): Establishes and maintains efficient methods of office management and ensures the highest level of service to all Rep Payee consumers. Greets and announces visitors, monitoring and reporting any unusual guests or situations, in a timely manner. Receives and screens incoming telephone calls, routing message(s) to appropriate persons. Provides routine information to callers. Performs basic administrative duties to include but not limited to; making copies, faxing documents to various agencies, shredding, receiving daily mail and processing outgoing mail. Maintains clinical and organizational filing systems, client documentation(s) report(s) and memos. Sorts, organizes and files client chart in a timely manner and with accuracy. Provides efficient and effective data entry. Qualifications: High School diploma or equivalent. Associate Degree preferred. 1 to 1-½ years of customer service and/or administrative experience. Experience working in the human services field with diverse populations, preferred. Working knowledge of Windows computer programs, including database programs such as Excel. Ability to work under pressure and with a variety of people. Organized with strong attention to detail. Valid driver’s license, clear traffic abstract and willingness to use properly insured vehicle. TB clearance, First Aid and CPR certified. Location: 2100 N. Nimitz Hwy, Honolulu, HI

Interpreter (BAL; On Call/Part Time): To provide interpretation upon request for community agencies for the following languages: Cantonese/Mandarin, Spanish, Tongan, Samoan, Ilocano/Tagalog, Visayan, Chuukese, Marshallese, Vietnamese, Russian, Thai/Laotian, and Japanese. Qualifications: Fluency in the English language and a second language. Able to work with community agencies and non-English speakers. Two (2) years experience in interpretation of Medical and/or Legal terminology. Location: Various locations on the Island of Oahu.

Van Driver/Warehouse Worker (CCH; Full Time): Coordinates and organizes with Warehouse Office Supervisor on scheduled times and routes for pick-up and delivery of donated goods. Completes the pick-ups and deliveries of donated goods in accordance with all policies, procedures and applicable traffic laws. Responsible for unloading company vehicle of items picked up and received from donors. Organizes and maintains back warehouse to ensure safe storage and easy access to items. Qualifications: High School diploma or equivalent. One (1) to two (2) years of experience driving a large delivery vehicle. Ability to operate forklift and willingness to obtain certification. Valid Driver’s license and clean traffic abstract. Familiar with the major roads and highways on the island of Oahu. Ability to lift 50 lbs on a regular basis and 75 lbs occasionally. Ability to push and pull an object of 100 lbs occasionally. Location: 2100 N. Nimitz Hwy, Honolulu, HI

Nursing Lead Case Manager (CBCC; Full Time): A member of a multi-disciplinary team responsible for ensuring members are provided with case management services; including basic health care assessments, psycho-education (group and/or individual), coordination of medical needs, coordination of appointments or referrals with community physicians, conducting psychiatric and medical assessments,  manage and monitor psychotropic medication administration. Provides a range of clinical and supportive services under the supervision of the QMHP and MHP, that include but are not limited to, specialized services in conjunction with other professionals such as case management, crisis intervention, skill building activities, and group and/or individual psycho-therapy, coordinate services with ancillary treatment providers, makes referrals to additional services and supports when indicated on the consumers recovery plan, assists with the development of the recovery plan, crisis plan, or Wellness Recovery Action Plan (WRAP), monitors, evaluates and documents consumer progress, provides supportive counseling, provides screening and gathers clinical information for the intake or other assessment and participates in the update of  recovery plans. Provides training, clinical supervision and orientation to Case Management Specialist/Case Manager on required contract documentation and electronic medical records system. Maintains a consumer to staff caseload of active consumers. Qualifications: Active, Hawaii RN License. Master’s degree preferred, may have a Bachelor’s degree or Associate’s Degree in any field. 1-1/2 years of specialized experience. The equivalent of two (2) years full-time work experience providing direct behavioral health services to severe & persistently mentally ill (SPMI) consumers & demonstrated working knowledge of cultural norms, values and issues related to cultural diversity in Hawaii and demonstrated working knowledge of the health/human services system and community resources of Hawaii. Must have strong commitment to the right and ability of each person with severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services. Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for client rights and personal preferences in treatment are essential. One (1) to two (2) years experience with a crisis center, mental health clinic, psychiatric unit or other community-based programs whose focus is seriously mentally ill consumers. Clear pre-employment reference check, annual TB clearance, CPR and First Aid, and CPI certification. Valid Driver’s license, clear driver’s abstract, and willingness to use properly insured car. Location: 1712 S. King St, Suite 2A, Honolulu, HI

Claims Processor (BAL; Full Time): Processes payroll for Bilingual Access Line interpretative services accordingly with invoices. Processes HCFA claims for Medicaid, HMSA Quest, Cyrca, EverCare, ‘Ohana, and AlohaCare. Reconciles, maintains and files Remittance Advice. Follows up on shortage of payments and denied claims, resubmitting claims as necessary. Updates and maintains excel files accordingly for submitted/new claims and payments. Reviews, verifies, audits, and processes all Encounter Forms received via mail, fax, and/or in person for payment processing as well as the EF Verification Report. Deals professionally with vendors and with interpreter questions and inquiries on billings, charges and payments. Maintains aging and collections of past due invoices. Reviews and prepares Billing Verification Report (Pre Invoice). Qualifications: High School Diploma, or equivalent. Two (2) years of clerical and claims processing experience. Payroll experience preferred. Working knowledge of Microsoft applications (i.e. Excel, Word, Access). Capable of working under pressure and with a variety of people. Detail oriented and ability to multi-task. Location: 2100 N. Nimitz Hwy., Honolulu, HI

Van Driver (CCH; On Call): Coordinates and organizes with Warehouse Office Supervisor on scheduled times and routes for pick-up and delivery of donated goods. Completes the pick-ups and deliveries of donated goods in accordance with all policies and procedures regarding pick-ups. Responsible for unloading assigned vehicle of items picked up and received from donors. Organizes and maintains back warehouse to ensure safe storage and easy access to items. Qualifications: High School diploma or equivalent. One (1) to two (2) years of experience driving a large delivery vehicle. Ability to operate forklift or willingness to obtain certification. Valid Driver’s license and clean traffic abstract. Familiar with the major roads and highways on the island of Oahu. Location: 2100 N. Nimitz Hwy, Honolulu, HI

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