Helping Hands Hawai‘i is an Equal Employment Opportunity and Affirmative Action employer. Our agency selects and promotes qualified individuals from within or hires externally when vacancies arise. The agency makes every effort to place people in positions that make the best use of their abilities, contributes to career growth, and maximizes personal satisfactions.
Helping Hands Hawai‘i is also firmly committed in taking affirmative action to employ and advance in employment, qualified individuals with disabilities, veterans with disabilities, veterans, minorities, and women. We make every effort to maintain a pool of diverse, qualified candidates.
Our programs serve a variety of essential needs in our community through our diverse staff of foreign language interpreters, psychiatric registered nurses, licensed social workers, mental health workers, representative payees, warehouse workers, drivers and many more.
Employment information is required based on the position description. These requirements may include copies of a professional license, educational transcripts, valid driver’s license, traffic abstract, current no-fault insurance and TB clearance. All employees are subject to an annual State of Hawai‘i Criminal History Check.
Helping Hands Hawai‘i offers an exciting opportunity for the right candidate. We offer competitive pay and an exceptional benefits package. Reasonable accommodations during the application process will be given to qualified applicants upon request.
To apply, please click here to fill out an application. Please submit the completed application, resume and cover letter specifying the position desired to our Human Resources Department:
Mail: 2100 N. Nimitz Highway Honolulu, HI 96819
ATTN: Human Resources
No telephone calls please.
We are currently recruiting for the following positions:
Representative Payee Supervisor (REPP; Full Time): The Representative Payee program provides money management services to individuals with serious mental illness. These services include assistance with the SSI/SSDI application process, budgeting support and education that shall include, but is not limited to, payment of rent, utilities, transportation, food and clothing on a daily, weekly, or monthly basis as needed. The Representative Payee Supervisor recruits, supervises, and manages the Rep Payee staff and program. Actively participates in program development and community venues. Ensures staff maintains a manageable caseload and productivity. Ensures that all client benefits are used as defined by Social Security, VA, and Helping Hands Hawaii guidelines. Qualifications: Master’s Degree preferred, may have a Bachelor’s Degree in Social Services or Business. 1-1/2 years of bookkeeping or accounting experience. 1-1/2 years of experience working in the Human Services field. 1 year of supervisory experience. Ability to work under pressure and with a variety of people. Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.). Driver’s license, clean traffic abstract, no fault insurance, CPR/FA, CPI, TB clearance. Location: 2100 N. Nimitz Hwy., Honolulu, HI.
Representative Payee (REPP; Full Time): Provides services to individuals with serious mental illness, including money management services, assistance with the SSI/SSDI application process, budgeting support and education that shall include, but is not limited to; payment of rent, utilities, transportation, food and clothing on a daily, weekly or monthly basis as needed. Provides the linkage among the DIVISION consumer, CBCM, CMHC, VA and the Social Security Administration. Qualifications: High School Diploma. Associate’s Degree preferred. 1-1/2 years of experience working in the Human Services field. 1-1/2 years of accounting or bookkeeping experience. Location: 2100 N. Nimitz Hwy., Honolulu, HI. Closing Date: 12/06/13
Accounting Clerk (ACCT; Full Time): Maintains the Company’s accounting records and ensures that all Company transactions, assets and liability are properly recorded. Maintains the accounts payable system for the Representative Payee program, which includes verifying proper documentation and approvals, coding and entering all information into the system as well as preparing checks for payment. Maintains the accounts receivable system for the Representative Payee program, which includes coding and entering all deposits into the system. Prepares journal entries for ACH transactions and adjustments as needed, ensuring that all transactions are recorded properly, timely and accurately. Qualifications: High School diploma or equivalent. Two (2) to three (3) years of financial accounting experience and a demonstrated ability in accounting. Effective communication skills (i.e. verbal/written and listening skills). Working knowledge in Microsoft Word and Excel. Location: 2100 N. Nimitz Hwy, Honolulu, HI
Case Manager (CBCC; Full Time): A member of a multi-disciplinary team responsible for ensuring members are provided with case management and Dual Enhanced Outpatient Treatment services. Provides each consumer on caseload with face-to-face service at least once a month and as frequently as needed in order to meet the needs of the consumer. Ensures each consumer has a Wellness Recovery Action Plan (WRAP). Acts as a liaison and consults with community agencies and families to maintain coordination in the treatment process. Qualifications: Master’s Degree in Counseling, Criminal Justice, Human Services, Psychology, Social Work, Social Welfare, Sociology, or other behavioral science. 1-1/2 years of specialized experience. Valid Driver’s license, clean traffic abstract, no fault insurance and willingness to use properly insured vehicle. CPR/FA, CPI, TB clearance. Location: 1712 S. King St, Suite 2A, Honolulu, HI
Customer Service Specialist (BAL; Full Time): Provides general office and dispatching support to the Bilingual Access Line (BAL). Receives interpreter service requests from various agencies, enters all requests into BAL’s automatic system, and arranges to dispatch available interpreter to service those agencies. Follows up and assists vendors, customer, and interpreter with requests and concerns. Qualifications: High School Diploma, or equivalent. Three (3) years of previous customer service and/or retail experience. Ability to effectively work with culturally diverse population of people. Location: 2100 N. Nimitz Hwy., Honolulu, HI
Health Insurance Assister (HIHC; Full Time): This is an approximately one (1) year temporary position. Assists uninsured and underinsured individuals, families, and small businesses by presenting information and facilitating the selection of a best-suited health plan. Frequently on the road to perform outreaches regarding the Hawai‘i Health Connector program. Attends community events and fairs. Conducts home visits and field appointments. Helps consumers with the completion and submission of health insurance applications and further navigation of the eligibility determination process. Provides in-service educational presentations to other service providers and small businesses as required. Qualifications: High School Diploma with three (3) years of progressive job-related experience in human/social services, public health/community education, outreach, or community resource information and referral. An exception can be made for the above-mentioned experience requirements, on an individual case-by-case basis, if a candidate meets the following combination of required minimum education and experience: Bachelor’s degree in related fields and one (1) year of progressive job-related experience where knowledge and abilities have been demonstrated, preferably in the Human Services environment. Extensive working knowledge of computer programs including but limited to Microsoft Word and Excel, Power Point and other database operational software. Must pass the Hawai‘i Health Connector Certification test within three (3) months from date of hire. Ability to work directly and collaboratively with diverse persons and programs found in a multi-faceted agency and community. Effective communication skills (listening, speaking, and writing) with proven ability to take and relay detailed and accurate information. Driver’s license, clear driver’s abstract, and willingness to use a properly insured vehicle. Current TB clearance. No conflicts of interest as defined by the HHH contract with the Hawai‘i Health Connector/Hi‘iola Program. Location: 2100 N. Nimitz Hwy, Honolulu, HI
Claims Processor (BAL; Full Time): Processes payroll for Bilingual Access Line interpretative services accordingly with invoices. Processes HCFA claims for Medicaid, HMSA Quest, Cyrca, EverCare, ‘Ohana, and AlohaCare. Reconciles, maintains and files Remittance Advice. Follows up on shortage of payments and denied claims, resubmitting claims as necessary. Updates and maintains excel files accordingly for submitted/new claims and payments. Reviews, verifies, audits, and processes all Encounter Forms received via mail, fax, and/or in person for payment processing as well as the EF Verification Report. Deals professionally with vendors and with interpreter questions and inquiries on billings, charges and payments. Maintains aging and collections of past due invoices. Reviews and prepares Billing Verification Report (Pre Invoice). Qualifications: High School Diploma, or equivalent. Two (2) years of clerical, claims processing, and payroll experience preferred. Working knowledge of Microsoft applications (i.e. Excel, Word, Access). Capable of working under pressure and with a variety of people. Detail oriented and ability to multi-task. Location: 2100 N. Nimitz Hwy., Honolulu, HI
Van Driver (CCH; On Call): Coordinates and organizes with Warehouse Office Supervisor on scheduled times and routes for pick-up and delivery of donated goods. Completes the pick-ups and deliveries of donated goods in accordance with all policies and procedures regarding pick-ups. Responsible for unloading assigned vehicle of items picked up and received from donors. Organizes and maintains back warehouse to ensure safe storage and easy access to items. Qualifications: High School diploma or equivalent. One (1) to two (2) years of experience driving a large delivery vehicle. Ability to operate forklift or willingness to obtain certification. Valid Driver’s license and clean traffic abstract. Familiar with the major roads and highways on the island of Oahu. Location: 2100 N. Nimitz Hwy, Honolulu, HI
Psychiatric Registered Nurse (CBCM-RS/CBCC; On Call): The Community Based Case Management – Recovery Services (CBCM-RS) and Community Based Care Coordination (CBCC) on-call RN is a member of the multi-professional team responsible for conducting psychiatric and medical assessments, basic health care, psycho-education (group and/or individual), and psychotropic medication administration under the supervision/order of the psychiatrist/APRN Rx. Qualifications: Active, RN Hawai‘i License AND two (2) years of specialized experience. Valid driver’s license, clean traffic abstract, no fault insurance, CPR/FA, CPI, TB clearance. Location: 1712 S. King St., Suite 2A, Honolulu, HI.