Emergency Assistance Program

Emergency Financial Assistance

The Emergency Assistance Program provides individuals and families who are homeless or at-risk of being homeless with emergency financial assistance that is aimed towards preventing homelessness or aiding those that are in transition.

In general, this program primarily provides assistance with rent and utilities.

There are one of two ways to access our services:

  1. Contact our Intake Line at 440-3835 to be prescreened over the phone to determine initial eligibility for our services.
  2. Receive a referral from one of our many partner agencies around the island.  To find out who is our partner, please contact 440-3835.

To qualify to receive assistance from this program, a consumer must meet three major requirements:

  1. There must be an unexpected emergency situation that has occured that was beyond the household’s control, which has since been resolved.  Examples of an emergency situation include (but are not limited to) layoffs from employment, being sick and missing work for a long duration of time, death in the family of an income-earner, or medical emergencies/serious health complications.
  2. The household must be able to show that they are able to be financially self-sufficient in future months.  There must be enough income coming into the home to pay for all household expenses.
  3. The individual/family applying must not have received financial assistance from Helping Hands Hawaii within the past 12 months.

If you appear to be eligible for assistance, you will be provided a list of documents that need to be submitted with your application.  These documents include (but are not limited to):

  • Government Issued Photo ID
  • Birth Certificates
  • Social Security Card (OR Verification of Social Security Number)
  • Rental Agreement
  • Verification of Emergency (I.E. Doctor’s Note, Layoff Notice, etc.)
  • Income Verification (Paystubs, SNAP Benefits, Welfare Benefits, Social Security Benefits, etc.)
  • Expense Verification (Electric Bill, Water Bill, Phone Bill, Cable Bill, etc.)
  • Current Bank Statements (if applicable)

Due to the amount of the documentation required, it takes about 2-3 weeks to process the application and documents submitted.  During this process we maintain contact with any vendors involved (i.e. HECO, Board of Water Supply, Hawaii Gas, or Landlords) to keep them informed of the status of the application in order to potentially prevent any evictions or disconnections.

If you have any questions regarding our program, please contact our Intake Line at 440-3835.

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