An Interpreter’s Life at Helping Hands Hawaii

Joann Caplett 01.24.17

Ever want to experience a day in someone else’s shoes? Take a peek into the life of Helping Hands Hawaii Korean interpreter and translator Joann Caplett. She joined our Bilingual Access Line (BAL) on Oct. 25, 1993 and has worked for 23 years in a variety of settings, such as medical, educational, housing, legal, court […]

Increasing Access to Services for Limited English Proficient Populations

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On Aug. 11, 2000, President Clinton signed Executive Order 13166 to improve access to benefits and services for people with Limited English Proficiency (LEP). Since then, local, state and federal governments have spent considerable time and training to improve access to services. Many organizations in the private sector have also done their parts to update […]